Privacy Policy

Welcome to Dairy Engineering Works (“we”, “our”, or “us”). This Privacy Policy describes how we collect, use, share, and protect personal information obtained through our website, dairyengineeringworks.com (“Site”). By using our Site, you agree to the terms of this Privacy Policy.

1. Who We Are

Dairy Engineering Works is a business based in Madurai, Tamil Nadu, India, engaged in the manufacturing and supply of dairy refrigeration and dairy processing machinery and equipment.

Business Address: 3/263, Poigaikarai Patti, Kallanthri Post, Alagar Kovil Main road, Madurai - 625301

Email: dairyengineeringworks@gmail.com, pandianr2009@gmail.com

2. What Personal Data We Collect

We collect personal information exclusively through the following forms on our website:

• Contact Form
• Request a Quote Form

The data you voluntarily submit may include:

• Full Name
• Email Address
• Phone Number
• Address
• Company Name
• Inquiry or Message Content

We do not collect sensitive personal data such as financial information, passwords, or biometric data.

3. How We Use Your Information

The personal data you provide is used solely for the following purposes:

• To respond to your inquiries or requests
• To provide quotations and details about our products/services
• To improve customer service and communication
• To maintain a record of communications for reference

4. How We Store Your Data

We do not store personal data on our website or any external server.

All form submissions are sent directly to our secure business emails: dairyengineeringworks@gmail.com and pandianr2009@gmail.com. We do not use databases or cloud storage to store your data.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to any third party.

Your information may only be shared under the following circumstances:

• When required by law, court order, or government regulation
• To protect our rights, property, or safety
• With your explicit consent

6. Cookies and Tracking Technologies

This website does not use cookies or any third-party tracking technologies to collect or analyse user behaviour.

7. Your Rights as a User

In accordance with the Digital Personal Data Protection Act, 2023 (India), you have the following rights regarding your personal data:

• Right to Access: You can request to know what personal information you have submitted to us (e.g., through the contact or quote form).
• Right to Correction: If the information you provided was incorrect or has changed (e.g., your phone number or email), you may request a correction.
• Right to Withdraw Consent: You may withdraw your consent to our use of your submitted data at any time.
• Right to Erasure: You can ask us to delete any information we've received from you, provided it's still available in our communication records.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you may contact the Data Protection Board of India or reach out to us directly.

Since we do not store your data on our website or servers, and all submitted data is only sent via email, to exercise any of these rights, please send an email to dairyengineeringworks@gmail.com or pandianr2009@gmail.com specifying the email address or name you submitted so we can locate and process your request.

8. Data Security Measures

We are committed to ensuring the security of your data. Measures we have in place include:

• SSL encryption on our website
• Use of secure business email servers
• Strict access control to email communications
• No storage of data on the website or databases

However, while we strive to use acceptable means to protect your personal data, we cannot guarantee its absolute security due to the inherent risks of internet communication.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, you may contact us at:

• Business Name: Dairy Engineering Works
• Email: dairyengineeringworks@gmail.com, pandianr2009@gmail.com
• Address: 3/263, Poigaikarai Patti, Kallanthri Post, Alagar Kovil Main road, Madurai - 625301

By using this site, you acknowledge that you have read and understood this Privacy Policy.